Here are our shop policies! When you purchase an item from us, this is what you are agreeing to:
 

  • Exchanges are NOT accepted due to the custom nature of each order.

  • Cancellations: Due to the expediency of our order processing, cancellation requests must be submitted within 12 hours of the order being placed. As of April 2019, all cancellations will incur a 5% restocking fee of the total order cost including shipping. Orders placed for limited edition items, items ordered with Rush or Expedited Shipping, Ready-to-Ship hoops, or bulk order (10+ hoops) will not be cancelled at any time, for any reason.

 

  • Damaged items: If your item(s) has been damaged upon arrival, please take a couple photos of the damage and email them to the shop as proof of damage. The shop will then file an insurance claim with USPS and a new order will be shipped as soon as possible. Please keep the damaged item(s) and all packing materials as USPS may ask for these items at a later date to process the claim- a prepaid return shipping label will be provided for you to return the items if this occurs. In the event you do not return the items as requested, after five (5) business days an invoice for the cost of the replacement order will be issued to you.

  • Returns and refunds: returns are accepted on a case by case basis only, and will be accepted at the shops discretion. As of April 2019, all returns will incur a 5% restocking fee of the total order cost including shipping. If you would like to return your item(s), a refund for the amount of the item paid will be issued once the item(s) are received back at shop and inspected. Original shipping paid by the buyer will not be refunded. Shipping costs associated with item(s) being returned are the buyers responsibility and will not be paid or reimbursed by the shop. Item(s) must be returned in their original condition; if the item(s) are received with noticeable damage and/or wear from suspected use, a 20% restocking fee of the total order cost will be deducted from your refund. If shipping instructions are not followed and the item(s) arrive back at shop damaged, no refund will be issued nor will the items be returned to the buyer. Return requests must be initiated within three (3) actual days from the date of delivery. Accepted returns must be shipped back within seven (7) actual days from the date of delivery. Returns on "Ready-to-Ship" items and items with "Free Shipping" will not be accepted for any reason at any time.

 

  • Undeliverable/Unclaimed: If your order is returned to the shop as "Undeliverable/Unclaimed", the shop will issue you an invoice for the additional shipping cost to resend the item. In the event your invoice remains unpaid after five (5) business days, a refund will be issued and your transaction will be cancelled. Original shipping paid by the buyer will not be refunded. You will be required to place a new order if you still wish to receive the items.

 

  • Missing Mail: If you have not received your package but the tracking number shows "delivered" you will need to contact your local post office and initiate a “missing mail search”. If USPS is unable to locate the package, you will be required to provide proof to the shop that USPS was unable to locate the package and the shop will file a shipping insurance claim and will replace or refund and ship your order as soon as possible.

 

  • Incorrect Order: If you were shipped the wrong item/your order is incorrect,the shop will provide a prepaid return shipping label to return the items. The correct item(s) will be shipped only once the returned item(s) have been received back at the shop. Shipping instructions will be provided with the prepaid return shipping label issued by the shop; any shipping costs incurred by the buyer by not following the shipping instructions/ not using the prepaid return label will not be reimbursed by the shop.

 

  • Size Discrepancies: As all items are handmade, minor size discrepancies may occur. If you hoop is larger or smaller than the requested size by 1” in diameter, or 3.14” in circumference, the shop will replace the hoop with one the correct size. To measure your hoop properly, measure horizontally from the outer edge of one side of the hoop directly across to the outer edge of the other side of the hoop. Then, perform the same measurement vertically across the hoop. Add the two measurements together and divide them by two; this will give you the most accurate/average measurement of the hoop.

Terms and Conditions:

  • Our current turnaround time is approximately 1-5 business days; business days are the working days of the week and do not include weekends or holidays. Our turnaround time not only includes the time necessary to fulfill your order, but all orders placed prior to yours. All orders are processed in the order in which they are received, unless you chose Rush or Expedited Shipping at checkout. Orders placed on a weekend or a holiday will not be processed until the next full business day, at which time the current turnaround time will begin. Turnaround time refers to our processing time only, and does not including shipping and transit time.

  • By purchasing from this shop, you are agreeing to the current turnaround time. No orders will be cancelled or refunded for failing to acknowledge the current turnaround time.

 

  • By purchasing from this shop, you are acknowledging that we are a separate entity from USPS or any other shipping carrier we may utilize. We will not be held liable for delayed, lost, or damaged packages. All delivery dates are estimated and we make no guarantees that any package will arrive by a certain date. No returns will be accepted by the shop due to a delay in delivery on the part of the shipping carrier.

 

  • By purchasing from this shop, you are agreeing to the price of the product. No price adjustments will be made after the order is placed. Coupon codes must be entered at the time of purchase- coupon codes will not be applied/refunded after an order is placed. This shop does not price match any prices, including its own.

 

  • By purchasing from this shop, you are acknowledging that all information necessary to complete your order has been submitted and is correct. Changes to current orders may be accommodated on a case by case basis; however, the shop cannot guarantee that any requests submitted after the order is placed will be applied- these changes include, but are not limited to: changes in address, or changes to the size, color, or material you purchased. Any orders submitted without the proper information necessary to complete the order are subject to cancellation at the shops discretion.

 

  • By purchasing from this shop, you are acknowledging that all pictures on our website are taken to display the color as accurately as possible and are not filtered or adjusted to improperly display the true color. As individual monitor, computer, and personal lighting setups can differ, colors may vary in person and the shop will not accept returns or exchanges based on perceived color variations.

 

  • By purchasing from this shop, you are acknowledging that all hoops are measured via outer diameter (OD). The shop will not accept returns or exchanges based on outer diameter to inner diameter measurement discrepancies.

 

  • By purchasing from this shop you understand that the shop may make necessary changes to your order that deviate from the listing description. Any changes made to your order that deviate from the listing description are to enhance your order only, including but not limited to: changing a polycarb connection to a polypro connection if it serves to enhance the shape of hoop and/or its performance.

  • All images and item descriptions are the intellectual property of MissHoopsALot, LLC. MissHoopsALot (and variations thereof) is a registered trademark of MissHoopsALot, LLC. Personal or commercial use is prohibited. We reserve the right to take necessary legal action against any parties to protect our rights and resources. ​

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Current turnaround time is 1-5 business days (M-F).

Turnaround time does not include shipping/transit time.

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