Our standard hoop measurement is by outer diameter (OD). If you would like your hoops measured by inner diameter (ID), please leave a note at checkout with your desired ID and we'll convert it accordingly.

Sanding the inner rim of a bare/naked hoop with a sanding file or sandpaper offers a bit of grip on an otherwise slippery, smooth hoop. Sanding is not applicable on taped hoops. Please note: we do not fill hoops with sand.

Yes! Push button connectors are standard on all our hoops (unless otherwise stated in the listing description), allowing our hoops to be disconnected and coiled down for travel and transport. Push buttons add a nominal amount of weight to your hoop and are by far the most secure method of connecting hoops, preventing it from popping/flying open during use.

Your hoop may arrive slightly misshapen from shipping. This is common! ​ First and foremost, make sure your hoop is room temperature before attempting to reshape! Then you can attempt the following steps: ​ 1. Let your hoop breathe unconnected after shipping! Remove all packaging and let the hoop sit for several hours. This allows the tubing to expand makes it easier to reshape. 2. Stand with the hoop in front of you with the most distorted point on the ground. Gently push down on your hoop and turn it as you go! 3. Use a blow dryer to gently warm and bend any potential problem areas or misshapen connector pieces into shape with your hands. 4. Store it from a hook and let it hang from the flattest spot. 5. Unhook it completely and let it hang for a few hours. 6. Hoop it out! Your hoop will continue to relax and reshape as you use it!

We have a number of active discount codes that can be found through our team of sponsored hoopers on social media. Search #squirrelspinsquad on FB, IG, and TT to find one!

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Coupon codes cannot be applied/ credited after an order is placed so if you have any questions or concerns, be sure to message the shop before checkout.

We offer a couple options at checkout if you need your order in a hurry: Rush Shipping- this option guarantees that your order will ship within 2 business days of your order being placed. Expedited Shipping- this option guarantees that your order will ship within 1 business day of your order being placed. Please note that these options refer to the processing time of your order ONLY, and does not indicate how quickly the shipping carrier will deliver your order. All delivery dates provided by the shipping carrier are estimates and no refunds will be issued for delays on the part of the shipping carrier. ​

We do not have the ability to see or access your credit card information at any time, for any reason. Our website does not automatically store credit card information. You may choose to store or delete your credit card information in your member profile. PayPal and AfterPay do not share any confidential payment information with us.

Current processing time is approximately 5-10 business days- business days are the working days of the week (M-F) and do not include weekends or holidays. Holiday processing time may vary, and runs from November 1- December 31st. Please refrain from reaching out to request a status update on your order until at least 5-10 business days have passed from the time of order as this slows processing times. Please note that our processing time does *not* include transit and shipping time.

Orders are usually shipped via USPS Priority Mail or USPS Parcel Select. International orders ship via USPS First Class International or USPS Priority Mail International depending on package dimensions and weight. All domestic shipments will receive a tracking number, and international shipments will receive a customs number. All domestic packages will be shipped with complimentary shipping insurance to protect against loss or damage.

We are currently shipping to select international countries. VAT's, import taxes, customs fees, and other applicable taxes may be charged at the time of arrival in the destination country and are the sole responsibility of the buyer. MissHoopsALot does not and will not pay these taxes and fees, nor will the shop reimburse the buyer for these fees. Buyers should contact the customs office in their country to determine what, if any, fees their package will be subject to upon arrival. International shipments where VAT's, import taxes, customs fees, and other applicable taxes are not paid and result in the package being returned to the shop will forfeit the right to have the package reshipped. All international shipments returned for failure to pay applicable taxes and fees will incur a 50% restocking fee, minus shipping costs. Shipping costs will not be refunded. International shipping costs are calculated by USPS. MissHoopsALot is unable to modify or reduce shipping costs for international shipments. International customs forms cannot be modified. Falsifying the cost of goods on customs forms to reduce import fees is illegal and the shop will not accommodate these requests. Questions regarding items that are lost, damaged, delayed, or destroyed during international shipping need to be direct to the international shipping carrier. MissHoopsALot will not be held liable for lost, damaged, delayed, or destroyed items once the shipment departs from the United States.

Hoops will arrive partially coiled to adhere to USPS size requirements and may be secured with painters tape, clear protection tape, or a coil extender. Most orders are packaged inside a corrugated cardboard box padded with brown craft paper. We are transitioning our shipping materials to sustainable and recyclable options only, so your order may arrive in a weatherproof polymailer bag while we use up the last of our old shipping supplies.

Standard Shipping- orders with "standard shipping" selected at checkout will ship within our current turnaround time, packaged in our standard packaging, and ships via USPS Priority Mail. In Box Shiping- orders with "In Box Shipping" selected at checkout will ship within our current turnaround time, packaged in a cardboard box and cushioned with recyclable brown kraft paper, and ships via USPS Priority Mail. Rush Shipping- orders with "Rush Shipping" selected at checkout will ship within two business days of the order being place, packaged in our standard packaging, and ships via USPS Priority Mail. Please note, "Rush Shipping" refers to how quickly we craft and ship your order and does not indicate how quickly USPS will deliver your order. Refunds will not be issued due to delays in delivery on the part of USPS. Express Shipping- orders with "Express Shipping" selected at checkout will ship within one business day of the order being placed, packaged in a cardboard box and cushioned with recyclable brown kraft paper, and ships via USPS Express Mail. Please note, "Express Shipping" refers to how quickly we craft and ship your order and does not indicate how quickly USPS will deliver your order. Refunds will not be issued due to delays in delivery on the part of USPS. Colorado Springs Pickup- orders with "Colorado Springs Pickup" selected at checkout will not be shipped. An email will be sent to you once your order is complete to schedule a time for pickup.

If you need your order in a hurry, we have two options available at checkout: Rush Shipping- this option guarantees that your order will ship within 2 business days of your order being placed, and will ship via USPS Priority Mail. Expedited Shipping- this option guarantees that your order will ship within 1 business day of your order being placed, and will ship via USPS Express Mail. Please note: our Rush and Expedited shipping options refer to the processing time of your order ONLY, and NOT to shipping/ transit times. We cannot guarantee that USPS will deliver your order within their estimated delivery time. Absolutely no refunds will be issued for shipping delays on the part of USPS.

While we include complimentary shipping insurance on all our packages, it does not cover misdelivery or mail theft. If your item is marked "delivered" but you haven't recieved it reach out to your local post office to initiate a "missing mail search" to have them locate your package/ confirm where it was delivered. Often times the post office can provide GPS tracking information that will determine where exactly the package was delivered. Next, check around the sides or alternate doors at the delivery address to ensure the package wasn't dropped off in an unusual spot. This is the second most common resolution to finding lost mail- the first being that the package was delivered to a neighbor! Reach out to your neighbors to see if they may be holding on to the package for you. If the post office is able to confirm that the package was delivered to the correct address but the package has not been recovered and you suspect mail theft, you'll need to file a police report for mail theft. Once you provide us with a copy of the missing mail search, any additional correspondence you may have with USPS regarding the status of your package, AND a certified copy of a police report for mail theft, we will offer a one time courtesy replacement of the package.

Fear not- we include complimentary shipping insurance on all packages for this very reason! If your item is damaged upon arrival please take a couple photos of the damage and email them to the shop. Please keep the damaged item and all the packaging it came in, as we will provide you with a pre-paid return shipping label to return item so we can submit an insurance claim and present the item to USPS for inspection. Damaged items must be postmarked within five (5) business days of the pre-paid return label being issued, and item(s) must be recieved by the shop before any replacements or refunds will be issued. If the damaged items are not returned, no replacements or refunds will be issued.

Your hoop may arrive with a white, larger piece of tubing attached to it- this is called a coil extender. Simply pull the ends of your hoop out from either side of the extender upon arrival. The coil extender allows the hoop to be coiled safely, and helps prevent the hoop from arriving "wonky" by allowing it to maintain it's nice, round shape during shipping. Please keep your coil extender as you can reuse it over and over again when traveling or transporting your hoop!

Exchanges: exchanges are not accepted due to the custom nature of each order. ​ Cancellations: Due to the expediency of our order processing, cancellation requests must be submitted within 12 hours of the order being placed. Orders placed with Rush or Expedited shipping selected at checkout and bulk orders (10+ hoops) will not be canceled at any time, for any reason. ​ Returns and refunds: returns are accepted on a case by case basis only, and will be accepted at the shop's discretion. As of April 2022, all returns will incur a 25% restocking fee of the total order cost. If you would like to return your item(s), a refund will be issued once the item(s) are received back at the shop and inspected. Shipping costs associated with item(s) being returned are the buyers responsibility and will not be paid or reimbursed by the shop. Item(s) must be returned in their original condition; if the item(s) are received with noticeable damage and/or wear from suspected use, a 35% restocking fee of the total order cost will be deducted from your refund. If shipping instructions are not followed and the item(s) arrive back at the shop damaged, no refund will be issued nor will the items be returned to the buyer. Return requests must be initiated within three (3) actual days from the date of delivery. Accepted returns must be shipped back within seven (7) actual days from the date of delivery. Exclusions: International orders, orders of 3 or more hoops, or Rush/ Expedited orders are not eligible for return.